Online Services – Important Information

Wallington Family Practice provides online access to patients to enable them to:

  • Make and cancel routine GP appointments
  • Request regular repeat medication
  • Routinely view your medical record online

This should include details of:

  • Allergies and adverse reactions
  • Your medication and immunisation history
  • Results of investigations

These may be very useful to you and reduce the need to ring or come to the surgery to obtain information.

To sign up for online services you need to do this via the NHS app. This app is safe and secure, managed by the NHS and it has its own ID checking facility making it quicker and easier for you and less time consuming for our staff. We will shortly have a guide for the NHS app produced by our own Patient Participation Group.

Please note that should you leave the practice or pass away, your online access is automatically closed.

Before you apply for online access to your records there are some other things to consider:

Forgotten History

There may be something you have forgotten about in your record that you might find upsetting.

Misunderstood Information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation by a clinician.

Choosing to share your information with someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.


If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for online access at this time.

Information about someone else

If you spot something in the record that is not about you or notice any other errors please log out of the system and contact Wallington Family Practice as soon as possible.

Patients Under 16

Following guidance patients under the age of 16 will not routinely have online access to their records. At age 16 patients will be written to about this and they will have the option to obtain their own access at this point.

Full Access to Medical Records

If you need to access your entire medical record beyond what is shown on the app, you will need to apply in writing to the Practice Manager and after review by the GP the items required will be made available to you.

Further Information