From mid-June our appointment system will be changing to maximise the number of routine telephone appointments available and to increase the number of appointments available to book via online access. You can register for online access via our website. Clinicians will only bring patients in to the surgery who they believe need a face to face appointment. We hope these changes will relieve the pressure on daily triage and remove the need for patients to keep ringing back day to day to find an appointment.
We will gradually reduce the number of embargoed appointments from early June and we hope the wait for a routine appointment will become more reasonable and only truly urgent medical matters will be referred to daily triage. Please bear with us whilst these changes take effect as it will take time for things to adjust. We are working hard to get back to business as usual and to make routine appointment booking easier.